I’m a Canadian citizen living outside Canada. I mailed an application to the Sydney, Nova Scotia office. Who can I contact if I have a question? January 09, 2020 01:59 There is no telephone number to reach IRCC outside Canada. You can follow the status of your application using the Client Application Status (CAS) service. You can also check our processing times to see how long it should take to process your application. Related articles What are processing times?